Returns & Refunds
Clear support when an order is not as expected.
SipAura reviews return, replacement and refund requests according to the product type, item condition, order details and applicable consumer law. Because beverages are consumable products, eligibility may differ from standard non-food merchandise.
Common situations that may qualify for review.
Contact SipAura as soon as reasonably possible after delivery. Do not discard the product, outer packaging or shipping label until the team has reviewed the information and confirmed the next step.
Incorrect Item
The delivered tea, coffee, drink mix or non-alcoholic beverage does not match the item shown in your order confirmation.
Order reviewDamage or Leakage
The product or package arrived visibly damaged, opened, crushed, leaking or otherwise unsuitable for normal use.
Photos recommendedMissing Item
An item shown in the order confirmation was not included in the delivered package.
Package details neededProduct Concern
You notice an unusual condition that appears inconsistent with the package information or normal sealed product presentation.
Keep the labelFour steps from first message to final resolution.
A request is not approved until SipAura confirms the resolution in writing. Please do not mail or deliver an item to any address without receiving return instructions first.
Send the Details
Contact us with your order number, the product name, a description of the concern and relevant photographs when available.
Keep the Item
Retain the product, internal packaging, outer shipping materials and label while the request is being reviewed.
Review the Response
SipAura will assess the available information and may request additional details before confirming eligibility.
Follow the Instructions
If approved, follow the written instructions for a return, replacement, refund or another appropriate resolution.
Important conditions for tea, coffee and drink products.
Opened, prepared or partially consumed beverages generally cannot be returned because their condition and storage history can no longer be verified. This does not prevent you from contacting SipAura about damage, an incorrect item, a delivery issue or another concern covered by applicable law.
Keep sealed products unopened while a change-of-mind request is reviewed.
Photograph visible damage or leakage before cleaning or discarding packaging.
Preserve the product label, date markings and batch or lot information when available.
Do not consume a product when its seal, package condition or safety appears questionable.
The appropriate outcome depends on the reviewed concern.
SipAura may consider a replacement, refund or approved return when supported by the order information and circumstances. Availability, product condition and applicable law can affect the final resolution.
Replacement
A replacement may be considered for an incorrect, missing, damaged or leaking item when the review supports that resolution and suitable stock is available.
Confirmed by supportRefund
An approved refund is issued to the original payment method when possible. The payment provider or financial institution determines when the credit appears.
Original payment methodAuthorized Return
When a physical return is required, SipAura will provide instructions. Items sent without prior authorization may not be accepted or associated correctly with the order.
Instructions requiredSituations that may not qualify for a return or refund.
These examples do not limit rights provided by applicable law. Each request is reviewed according to the available information, the product type and the condition of the item.
Opened change-of-mind items
A beverage opened, prepared or partially consumed solely because the flavor was not preferred may not be eligible for return.
Improper storage or preparation
Concerns caused by storage, handling or preparation that did not follow the product directions may not qualify.
Items sent without approval
Unsolicited returns may be refused, delayed or impossible to connect to the original order.
Incomplete supporting information
SipAura may be unable to confirm a delivery or product concern when the order number, item details or requested evidence are unavailable.
Include enough information for a clear first review.
A complete first message can reduce follow-up questions. Please include the order number, product name, delivery date, description of the concern and photographs when the issue is visible.
Phone
Standard Shipping Time
3–5 business days
Business Address
1739 W Behrend Dr Phoenix AZ 85027
Approved change-of-mind returns may require the customer to cover return shipping unless SipAura confirms otherwise or applicable law requires a different result. Original shipping charges are generally not refundable unless the resolution relates to a SipAura error, a delivery issue or a legal requirement.
Helpful answers before you submit a request.
These answers explain the general SipAura process. A final decision is based on the specific order, item condition and applicable consumer protections.
Can I return a beverage because I do not like the flavor?
Should I send the product back immediately?
What photographs should I provide?
How will an approved refund be issued?
Will original shipping charges be refunded?
Can I mail a return to the Phoenix address?
Does this policy limit my legal consumer rights?
Tell us what happened and keep the product available for review.
Contact SipAura with your order details before returning an item. The team will review the available information and confirm the appropriate next step.