Shipping Information
Clear shipping details for every SipAura order.
We prepare each order with care so your tea, coffee and non-alcoholic beverages can begin their journey in an organized way. Our standard order preparation window is 3–5 business days before dispatch, with carrier transit beginning after the package leaves our facility.
What to expect after placing an order.
Shipping rates, available delivery services and the final estimated cost are shown during checkout based on the information entered for the order.
Order preparation
SipAura orders are prepared for dispatch within 3–5 business days. Business days generally exclude weekends and recognized carrier or public holidays.
Carrier transit
Transit begins after dispatch. Arrival timing can vary because of the destination, service level, carrier volume, weather, holidays and other conditions outside SipAura's direct control.
Delivery details
Enter a complete, accurate delivery address at checkout. Customers are responsible for reviewing the recipient name, street information, unit number, city, region and postal code before submitting the order.
From confirmed order to final delivery.
The status of an order can progress at different speeds depending on the contents, destination and carrier network.
Order received
After checkout, the order enters our system for review. Customers should check that the shipping address and contact information are complete.
Prepared for dispatch
Items are organized and prepared during the standard 3–5 business day processing window before they are transferred to the carrier.
Carrier movement
When tracking is available, carrier updates may begin after the first scan. A short delay between label creation and the first movement update can occur.
Delivered to the address
The carrier completes delivery using the address provided at checkout. Customers should review carrier updates and check secure delivery locations.
Processing and transit are two separate stages.
The 3–5 business day window covers order preparation before dispatch. Carrier travel time follows and is influenced by the shipping service and destination. Checkout estimates and tracking updates are estimates rather than guaranteed arrival commitments unless the carrier expressly states otherwise.
Review the delivery information before submitting your order.
A complete address helps reduce avoidable delays. SipAura cannot guarantee that an address can be changed after processing begins or after the package has been transferred to the carrier.
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Include every required detail Enter the recipient name, street number, street name, apartment or unit number, city, region and postal code.
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Check the contact information Use an active email address and telephone number so order or delivery updates can reach you when available.
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Contact us promptly If you notice an address error, contact SipAura as soon as possible. A requested change is not guaranteed once processing has started.
What to do when a delivery needs attention.
Keep your order information available when contacting SipAura so our team can review the situation efficiently.
Tracking and delivery updates
Tracking information may be provided when supported by the selected carrier and service.
- Allow time for the carrier to complete its first package scan.
- Review the carrier's latest status, delivery notes and listed location.
- Check household members, reception areas and secure delivery spaces.
- Contact SipAura if the package remains unresolved after reviewing the available carrier information.
Damage or package concerns
If an order arrives with visible damage or another delivery concern, contact SipAura promptly.
- Keep the shipping packaging and product packaging while the issue is reviewed.
- Provide the order information and a clear description of the concern.
- Include clear photographs of the package and affected items when applicable.
- Do not discard relevant packaging until the support review is complete.
Important information before checkout.
Availability, shipping services and charges can depend on the order and destination. Review all checkout information before completing payment.
- Shipping rates Available shipping methods and charges are displayed during checkout based on the destination and order information.
- Supported addresses Checkout will indicate whether an available shipping service can be offered for the address entered.
- Multiple packages An order may occasionally arrive in more than one package. Separate carrier updates may be issued when applicable.
- Taxes and duties Where taxes, import charges or duties apply, the amount and responsibility can depend on the destination and applicable requirements.
- Carrier delays Weather, operational interruptions, peak seasons and events outside SipAura's control can affect transit estimates.
Answers to common delivery questions.
For questions about a specific order, contact SipAura with the order details and the email address used during checkout.
How long does SipAura take to prepare an order?
The standard preparation window is 3–5 business days before dispatch. Carrier transit begins after the order leaves our facility and is separate from the preparation period.
Does the 3–5 business day period include carrier delivery time?
The 3–5 business day period refers to preparing the order for dispatch. Carrier transit follows and can vary based on the destination, service level, holidays, weather and carrier operations.
When will tracking begin to show movement?
Tracking may become available after dispatch, but the first visible movement can depend on when the carrier completes its initial scan. A short delay between label creation and the first update can occur.
Can I change my shipping address after placing an order?
Contact SipAura as soon as possible if an address correction is needed. We will review the request, but changes cannot be guaranteed once order processing has started or the package has been transferred to the carrier.
What should I do if tracking says delivered but I cannot find the package?
Review the carrier's delivery notes, check nearby secure locations, reception areas and household members, and allow for any carrier status delay. Contact SipAura if the package remains unresolved after these checks.
What should I do if my package arrives damaged?
Keep the package and affected item, take clear photographs and contact SipAura promptly with the order information and a description of the condition. Keep all relevant packaging while the concern is reviewed.
Can orders arrive in separate packages?
In some situations, an order may be delivered in more than one package. When separate tracking information is available, review each carrier update for the status of the corresponding package.
How are shipping rates determined?
Available shipping methods and charges are displayed during checkout based on the destination, order information and available carrier services.
Send our team the details of your order.
Include the order information, the email address used during checkout and a clear description of your question so the SipAura team can review the request.